Privacy Policy

Privacy Policy for Fenice Brand

This Privacy Policy describes how Royal Fenice Kft. (“Fenice Brand,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://fenicebrand.com (the “Site”).

1. Who we are

Our website address is: https://fenicebrand.com.

Our registered business is Royal Fenice Kft., located at JÓZSEF KÖRÚT 69 FSZT.em. 1.ajtó, BUDAPEST VIII. KER. HU1085, Hungary.

You can contact us regarding privacy matters at info@fenicebrand.com.

2. What personal data we collect and why we collect it

We collect personal data in the following ways:

Information you provide to us directly:

When placing an order: We collect information necessary to process and fulfill your order, including your name, billing address, shipping address, email address, phone number, and order details. This is used for order processing, tax compliance (via Stripe Tax), shipping arrangements (with GLS), and communication about your order.
When creating an account: If you choose to create an account, we collect your name, email address, and chosen password to manage your account and facilitate future checkouts.
When contacting us: If you contact us via email or a contact form, we collect your name, email address, and the content of your message to respond to your inquiry.
When subscribing to our newsletter (via pop-up): We collect your email address to send you marketing communications, news, and offers, based on your consent.

Information collected automatically:

Cookies: Our site uses cookies to enhance your browsing experience and for functionality.
- If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last one year.
- We set temporary cookies to determine if your browser accepts cookies (these contain no personal data and are discarded when you close your browser).
- Login cookies save your login information (last two days) and screen display choices (last one year). “Remember Me” extends this to two weeks. Logging out removes login cookies.
- WooCommerce Cookies: We use cookies to keep track of cart contents while you’re browsing our site.
- Analytics & Marketing Cookies: We use cookies from services like Google Analytics (via Site Kit) and potentially marketing automation tools (like WebToffee) to understand how visitors interact with our site and to personalize marketing, subject to your consent provided via our Cookie Consent banner. You can manage your cookie preferences at any time using our Cookie Consent tool.
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media: If you upload images to the website (e.g., for reviews), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract location data from images on the website.
Analytics: We use Google Analytics (via Site Kit) to collect anonymized information about website traffic and usage patterns (e.g., pages visited, time spent on site, general location). This helps us improve our website and marketing efforts.

3. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4. Who we share your data with

We do not sell your personal data. We only share it with trusted third-party service providers as necessary to run our business and provide services to you:

Payment Processors: To securely process your payments, we share transaction details with Stripe and PayPal. We do not store your full credit card information on our servers.
Shipping Provider: We share your name, shipping address, email, and phone number with GLS Hungary to facilitate the delivery of your order.
Marketing & Email Automation: We use services like WebToffee and Brevo to manage email subscriptions, send marketing communications (based on your consent), and manage automated emails like abandoned cart reminders or welcome messages.
Analytics Provider: Anonymized data is shared with Google Analytics to understand website traffic.
Spam Detection: Visitor comments may be checked through an automated spam detection service.
Password Resets: If you request a password reset, your IP address will be included in the reset email.
Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

5. How long we retain your data

We retain your personal data only for as long as necessary for the purposes set out in this policy or as required by law:

Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
Registered Users: For users that register on our website, we store the personal information provided in their user profile for as long as their account is active. Users can see, edit, or delete their personal information at any time (except username). Administrators can also see and edit that information.
Order Information: We retain records of orders (including name, email, address, products purchased) for 8 years after the end of the tax year, as required by Hungarian accounting and tax regulations.
Inactive Accounts: We may delete inactive user accounts after a certain period (e.g., 24 months).
Marketing Subscriptions: If you subscribe to our newsletter, we retain your email address until you unsubscribe.

6. What rights you have over your data (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the GDPR:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (‘Right to be Forgotten’): You can request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object: You can object to our processing of your personal data, under certain conditions.
Right to Withdraw Consent: If we are processing your data based on your consent (e.g., for marketing emails), you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at info@fenicebrand.com.

Please note that we are obliged to keep certain data for administrative, legal, or security purposes (e.g., order records for tax compliance).

7. Where your data is sent

Your data may be processed and stored by our third-party service providers, some of whom may be located outside of the European Economic Area (EEA). Specifically:

Visitor comments may be checked through an automated spam detection service.
Data shared with payment providers (Stripe, PayPal), analytics providers (Google), and potentially email/marketing providers may be processed in countries outside the EEA, including the United States.

We ensure that any such transfers are made with appropriate safeguards in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data privacy rights.

8. How we protect your data

We take the security of your personal data seriously. We use technical and organizational measures to protect your data, including:

Using SSL/TLS encryption (HTTPS) on our website.
Choosing reputable and secure hosting (Kinsta) and third-party service providers.
Limiting access to personal data to authorized personnel only.

9. Data breach procedures

In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we have procedures in place to notify the relevant supervisory authority and affected individuals as required by law.

10. Contact Information

For any questions or concerns regarding your privacy, please contact us at: Royal Fenice Kft. info@fenicebrand.com JÓZSEF KÖRÚT 69 FSZT.em. 1.ajtó, BUDAPEST VIII. KER. HU1085, Hungary